Frequently Asked Questions

GENERAL QUESTIONS

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped you can use your provided tracking number to see expected delivery times and dates. 

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please contact sales@fitco.supply as quickly as possible. Adjustments to orders are at the discretion of FitCo.

Yes, you can cancel your order for a full refund any time prior to your order being fulfilled.  Please note that cancelling an order prior to shipping is ultimately at the discretion of FitCo Supply, as there can be a delay between orders leaving the warehouse and customers receiving fulfillment notices. Please contact us via email or call us to cancel an order. 

Yes, we will credit you for the difference between the price you paid and the promotional price if the adjustment is requested within 7 of your original purchase.

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SHIPPING & DELIVERY

Your order will be processed in our warehouse within 1 - 2 business days, subject to peak holiday periods. Below are typical shipping times by region. These times are indications and we cannot guarantee them:

  • Greater Toronto Area: 1-2 Business Days
  • Non-GTA Ontario, Quebec and Manitoba: 2-3 Business Days
  • Maritimes, Alberta, Saskatchewan: 2-4 Business Days
  • British Columbia: 4-5 Business Days

Please contact us for shipping times to other locations including NWT, Yukon and Nunavut. Remote and fly-in/out communities shipping times can also greatly exceed the above indications. The above processing times do not apply to items on backorder.

While we can deliver to some P.O boxes, it is highly discouraged. Most P.O boxes are not equipped to handle large packages, and shipments are frequently returned to us or lost. Packages that are returned to us after being shipped to a P.O. box will require the customer to pay a $25 fee for return postage. 

Courier services we ship with cannot guarantee delivery times in the event of outside factors beyond their control and for which they cannot be held responsible. These include, but are not limited to statutory holidays and weather conditions.

Shipping is free for all customers in Canada. There are no hidden fees, all you pay is the product cost plus applicable taxes for your province.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lost or Damaged Packages

In the event that a package has exceeded its estimated delivery date by more than 15 days, we will open up a claim on your behalf as the shipper of the item with the courier company. If your tracking number has not been provided an estimated delivery date, we will open a claim 30 days following the ship date.

In the event the package is marked as delivered without having been received, please ask with anyone who might have received the package on your behalf (ex: neighbor, family member, roommate, etc..). Please also review your tracking to check if the package has been left with a local courier pickup location. If you are unable to locate your missing package, you must notify us within 5 days of the marked delivery date in order to file a claim.

A courier investigation may take up to 15 business days, or longer in complex cases. Unfortunately, we must wait until an investigation has been completed before resending or refunding the order. Wait times for a courier investigation are typically 30 days during peak holiday season from December to February.

orem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Returns

We do take returns, please see our refund policy for details.

We do, please see our warranty page for details.

FitCo will pay for returns only in warranty situations. Please refer our warranty page for details.

Returns are confirmed within 2 business days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued.


Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.